Privacy Policy

VirtualZ Ltd is a company registered in the United Kingdom (company no. 14969755). This privacy policy explains how we use any personal information we collect about you when you use this website or our services. You have the right to change the way we contact you at any time.

We keep our privacy policy under regular review and will place any updates on this web page. We will never sell your data and promise to keep your details safe and secure.

This privacy policy was last updated on 02/01/2024.

How to Contact Us:

In writing: VirtualZ Ltd, Unit 10 Hampton Lovett Industrial Estate, Lovett Road, Droitwich, WR9 0QG, United Kingdom.
Email: Sales@VirtualZ.co.uk
Telephone: 01905 928007

1. How Do We Collect Information from You?

Your personal information may be collected when you contact us directly, through a third party, via social media (depending on your privacy preferences set on those channels), or through cookies on our website. Please see section 7 for more on cookies.

In providing our virtual reality tours and services, we may capture imagery and data related to places, people, buildings, and landscapes, strictly for business purposes and in accordance with our clients' requirements.

2. What Type of Information is Collected from You?

When you visit our website, we automatically collect information such as:

Type of device used
IP address and general location
Browser and operating system
Webpage visit details
Search terms and referral sources

Additionally, for business transactions, we may collect:

Your name, company name, and contact details
Site and company addresses
Email addresses and telephone numbers
VAT number and bank details
Imagery captured during our services

3. How and Why is Your Information Used?

We use collected information for purposes such as:

Marketing our services and updates
Maintaining records of client relationships
Conducting market research
Notifying you of service changes
Call recording for training and quality purposes
Managing orders and client accounts

Internal staff access your information strictly for these purposes. We may also share information with professional advisors for legal or advisory needs.

4. Using Our Imagery

Imagery captured by VirtualZ Ltd may be used by clients as per their discretion. Clients are responsible for their privacy policies covering the use of this data.

5. Security of Data

Data security is paramount at VirtualZ Ltd. We ensure secure storage of data, retaining it only as long as necessary for service provision or legal reasons.

6. Access to Your Information and Correction

You have the right to request a copy of the information we hold about you. Please contact us via Sales@VirtualZ.co.uk We aim to respond within 1 month. You can also request corrections or removal of inaccurate information.

7. Cookies

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website. We use cookies to be able to analyse and administer the traffic to the website. You can either block or delete cookies, however if you choose to block cookies you will not be able to use all the features on our website.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and which allow an analysis of your use of the website. The information about your use of this website generated by cookies is generally transferred to a Google server in the USA and stored there.

However, in the case of the use of an anonymous IP address on this website, your IP address will be truncated by Google within the Member States of the European Union or in other member states which are parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to deliver other services connected with the use of the website and internet usage to the website operator. The IP address provided by your browser as part of Google Analytics will not be merged with other Google data.

You may prevent cookies from being saved by setting your browser software accordingly; however, we would like to inform you that in this case you may not be able to fully utilise all the functions of this website. In addition, you may prevent Google’s processing of any data (including your IP address) related to your use of the website (including your IP address), as well as the processing of such data by Google, by clicking on the following link (http://tools.google.com/dlpage/gaoptout?hl=en) to download and install the available browser plug-in.

You can prevent Google Analytics from capturing your data by clicking on the following link. An opt-out cookie is set that prevents the future collection of your data when you visit this website: Disable Google Analytics.

For more information on terms of use and privacy, please visit https://www.google.com/intl/en/policies/.

We would like to point out that on this website, Google Analytics has been extended by the code “anonymizeIp” to ensure an anonymous detection of IP addresses (so-called IP masking).

8. Other Websites

Our website may contain links to other websites. Our privacy policy applies only to our website, so please read the policies of other websites you visit.

9. Your Rights Defined

You have various rights regarding your data, including the right to be informed, access, rectification, erasure, restriction of processing, data portability, withdrawal of consent, and the right to object to processing.

10. Complaints

For complaints about how we process your data, contact us; please see the section 'How to contact us'. If you are unsatisfied, you can contact the relevant data protection authority.